Prisoners' families Prison Visitors' Guides HMP & YOI Parc UPDATE: 07/01/2021 - Due to the new lockdown measures across England, face-to-face social visits at this prison are suspended until further notice. Purple Visits video calls will be available during this period. You can also take a look at other ways to keep in touch with your loved one while visits are suspended. *** Address: HMP YOI Parc Heol Hopcyn JohnBridgendSouth WalesCF35 6AP Currently, Barnardo's deliver visitor services at HMP YOI Parc. Visits information can be found at www.nicco.org.uk/directory-of-services, on the Ministry of Justice website or you can ring the main switchboard on 01656 300200. Remember, there are other ways to contact your loved ones: Exchange voice messages using the Prison Voicemail Send emails using the Email A Prisoner Write a letter to them. You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system: Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend) Email the team on [email protected] Fill in a contact form and request a call back at www.prisonersfamilies.org If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01656 300351 or 01656 302813 (from 9am – 5pm Monday to Friday only). You may be asked to leave a voicemail. Please make sure you include: Your name. The reason that you are calling. The name of your family member/friend (and their prison number if you know it). Your telephone number (so that the prison can call you back). Please wait at least 24 hours for a call back before contacting the prison again. If you are worried about your loved one while they are a resident at this prison, please contact the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).