This guide includes information that you may find useful for the duration of the time your family or friend is a resident at HMYOI Parc. If you notice anything that is incorrect on this page, please contact us at [email protected]

Please note:  Please contact the prison for visiting times. Purple Visits video calls are available. You can also take a look at other ways to keep in touch while visits are suspended.

If you need support:

For more information, support and advice on all aspects of the justice system, you can contact the Prisoners’ Families Helpline on 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)

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Address: 

HMP YOI Parc

Heol Hopcyn John
Bridgend
South Wales
CF35 6AP

Currently, Barnardo's deliver visitor services at HMP YOI Parc.

Visits information can be found at www.nicco.org.uk/directory-of-services, on the Ministry of Justice website or you can ring the main switchboard on 01656 300200.

Remember, there are other ways to contact your loved ones:

• Exchange voice messages using the Prison Voicemail
• Send emails using the Email A Prisoner
• Write a letter to them.

You can also contact the Prisoners’ Families Helpline for advice and support on all aspects of the criminal justice system:

• Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend)
• Email the team on [email protected]

Fill in a contact form and request a call back at www.prisonersfamilies.org

If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01656 300351 or 01656 302813 (from 9am – 5pm Monday to Friday only).

You may be asked to leave a voicemail. Please make sure you include:

• Your name.
• The reason that you are calling.
• The name of your family member/friend (and their prison number if you know it).
• Your telephone number (so that the prison can call you back).

Please wait at least 24 hours for a call back before contacting the prison again. 

If you are worried about your loved one while they are a resident at this prison, please contact the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).