Prisoners' families Prison Visitors' Guides HMP & YOI Stoke Heath UPDATE: 05/11/2020 - Due to the new lockdown measures across England, social visits at this prison are suspended until at least 2nd December 2020. *** Address: HMP & YOI Stoke Heath Market Drayton Shropshire TF9 2JL Currently, Pact does not deliver visitor services at HMP & YOI Stoke Heath. Visits information can be found at www.nicco.org.uk/directory-of-services, or the Ministry of Justice website or you can ring the main switchboard on 01630 636 000. Remember, there are other ways to contact your loved ones: Exchange voice messages using the Prison Voicemail Send emails using the Email A Prisoner Write a letter to them. You can also contact the Prisoners’ Families Helpline for advice, information and support on all aspects of the criminal justice system: Call 0808 808 2003 (9am – 8pm Monday to Friday and 10am – 3pm at the weekend) Email the team on [email protected] If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01630 638 011. You may be asked to leave a voicemail. Please make sure you include: Your name. The reason that you are calling. The name of your family member/friend (and their prison number if you know it). Your telephone number (so that the prison can call you back). Please wait at least 24 hours for a call back before contacting the prison again.