Prisoners' families Prison Visitors' Guides HMP & YOI Stoke Heath Address: HMP & YOI Stoke Heath Market DraytonShropshireTF9 2JL Currently, Pact does not deliver visitor services at HMP & YOI Stoke Heath. Visits information can be found at www.nicco.org.uk/directory-of-services, or the Ministry of Justice website or you can ring the main switchboard on 01630 636 000. If you are worried about your loved one while they are a resident at this prison, you can contact the Safer Custody team on 01630 638011. You may be asked to leave a voicemail. Please make sure you include: Your name. The reason that you are calling. The name of your family member/friend (and their prison number if you know it). Your telephone number (so that the prison can call you back). Please wait at least 24 hours for a call back before contacting the prison again. If you are worried that your loved one is at immediate risk please call the Prisoners’ Families Helpline on 0808 808 2003 (from 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday).