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Every year, we support thousands of people across England and Wales affected by the criminal justice system to make a fresh start.
Your guide to prison healthcare
Practical advice by families for families
Prisoners are entitled to healthcare of an equivalent standard to that provided in the wider community. This means that people in prison can expect to receive the same quality of care they or their families would receive at home.
This guide offers step-by-step advice for those supporting someone in prison living with physical or mental health issues. It has been created by families with firsthand experience supporting their loved ones, providing practical insights and compassionate guidance.
Our work supports people to make a fresh start
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people on probation supported each year to make a fresh start.+
prison visits supported each year+
calls a year answered by the Prisoners' Families Helplineyears
supporting people in prison and their familiesPrisoners' Families Helpline and website
The Prisoners’ Families Helpline can support you if you have a family member who is in contact with the criminal justice system in England and Wales.
Our team is made up of highly trained, skilled staff and volunteers with professional and personal experience of the criminal justice system.
The Helpline website is a valuable source of up-to-date information. You can access videos about prison life and our Safer Custody portal if you have concerns about your loved one's welfare.
Our work keeps families together, creates safer prisons and reduces reoffending.
