Pact is a national charity that provides support to prisoners, people with convictions, and their families through a range of services, including:

  • Prison-based family engagement workers.
  • Prison visitors’ centres.
  • In- prison visitor support, supervised play, catering and enhanced family activities.
  • Prison and community based relationship and parenting education programmes.
  • Court and community family support.
  • ‘Through the Gate’ and community based mentoring and befriending programmes.
  • National helpline and digital information service

Our Vision

Our vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued.

Our Mission

Our mission is to support prisoners and their families to make a fresh start, and to minimise the harm that can be caused by imprisonment on people who have committed offences, on families and on communities.

Our Values

  • Believe: To respect the innate dignity and worth of every human being, and believe in the possibility of their rehabilitation and redemption, no matter what they have done.
  • Listen: To consult and involve users of our services to ensure that we remain responsive and sensitive to their needs.
  • Respect: To respect and value diversity and promote equality of opportunity.
  • Co-operate: To be a collaborative organisation, working co-operatively and in a spirit of partnership with the Prison Service and organisations with whom we share objectives and where this may result in improved outcomes.
  • Learn: To be a learning organisation, committed to developing our people, and to learning from others and from each other.
  • Excel: To provide quality services, and to monitor and evaluate our work.
  • Involve: To encourage and facilitate the involvement of volunteers and community and faith-based organisations to harness the goodwill, skills and energies of individuals who share our goals and values.
  • Connect: To break down barriers between the prison system and communities.
  • Create: To be innovative and develop models of working and best practice which may be mainstreamed by Her Majesty's Prison Service and others.


We are supported by the Catholic community across England and Wales. Our President is His Eminence Cardinal Vincent Nichols. We are also grateful for the support of our Ambassador, Lord David Ramsbotham, Mr Michael Palin, and several thousand friends, donors and supporters.

Quality Standards


ISO 27001 is the national quality standard for information security management, (formally known as ISO/IEC 27001:2005). It is a specification for an information security management system (ISMS). An ISMS is a framework of policies and procedures that includes all legal, physical and technical controls involved in an organisation’s information risk management processes. ISO 27001 was developed to provide a model for establishing, implementing, operating, monitoring, reviewing, maintaining and improving an information security management system. It requires a robust set of assessments and audit processes. 

SFJ Awards Approved Awards Centre

SFJ Awards (a subsidiary of Skills for Justice) is approved by the Qualification Regulators to provide qualifications in England, Wales and Northern Ireland for professionals working in the Justice and Community Safety Sector, the Legal Sector, Local Government and the Military. Pact has undergone a robust assessment process and is an Approved Awards Centre. Several of our programmes are accredited by the SFJ Awards within the Accrediting Learning Professionally framework.

Approved Provider Standard

The Approved Provider Standard (APS) is the national quality standard designed specifically for all types of mentoring and befriending projects, and is awarded by the Mentoring & Befriending Foundation. The APS is awarded to organisations which are comprehensively assessed for 10 requirements across four key areas supporting safe and effective practice in mentoring and befriending.

Pact is proud to be ranked as one of The Sunday Times Best Not-For-Profit Organisations to Work For in 2019. Pact has achieved this prestigious accreditation recognising very good levels of workplace engagement.