Our digital Visitors' Guides for prisons in England and Wales are being updated to ensure that prisoners' families have the latest information about social visits as they restart. The guides, which can be found at www.prisonadvice.org.uk/prison-visitors-guides, now include the latest policies on visiting a prison during the Covid-19 pandemic, including the number and relationship of visitors that are allowed, and what to expect from the new visiting experience. 

Our redesigned Visitors' Guides share this up-to-date information alongside answers to Frequently Asked Questions about visiting each prison, including what the dress code is for each establishment, what property can be taken in for residents, and what facilities are available for visitors. We have also included contact details for as many Safer Custody teams as possible, following our report on the provision of Safer Custody telephone lines across the prison estate (dedicated telephone lines that families and loved ones can use to report an urgent concern about someone in prison).

Where Pact does not provide Visitors' Services at an establishment, we signpost to the other organisations and charities that are best placed to answer visitors' questions. Our aim is to make it as simple as possible for families to find the information they need to minimise confusion and anxiety around the visiting experience. 

See some information that needs updating?

We rely on a number of sources to keep our Visitors' Guides up-to-date. If you spot anything in our guides that needs updating, please get in touch with us on [email protected] and we'll make it a priority to make the changes. 

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