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Prison Advice and Care Trust
Prisoners' Families Helpline: 0808 808 2003
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Family support

Coping with a loved one's sentence can be a daily struggle and having someone who can provide a listening ear can be a huge help.

Pact Family Befrienders provide support when it's needed it the most. They can support families on the phone or face to face to help them better cope with the emotional and practical issues that are faced on a daily basis as a result of the imprisonment of a loved one.

They support people to minimise the negative impact that imprisonment can have on family life, particularly on children, and can also help families to maintain regular contact with the prisoner and plan for release.

Do you need someone to talk to?

We run Peer Support Groups which are typically held once a month. Family Befrienders can come along and meet other people in similar situations and share their thoughts, feelings and experiences in a non-judgmental, friendly environment.

Contact us

If you would like to be put in touch with a Family Befriender or would like to attend our Peer Support Group, please call the Prisoners' Families Helpline on 0808 808 2003 or email us on [email protected]. 

Quality Standards

This service has achieved Approved Provider Standard (APS) status by the Mentoring & Befriending Foundation - a national quality standard which is awarded to organisations that are comprehensively assessed for 10 requirements across four key areas supporting safe and effective practice in mentoring and befriending.

Published: 1st September, 2016

Updated: 5th November, 2020

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Latest tweet

  • Do you have a loved one resident at @HMPIsis? Our Family Services team produce a monthly families newsletter, which… https://t.co/GkgooN8kjf

    14thApril, 2021 @prisonadvice
  • RT @AndyKeenDowns: To all those who take part in this month of Ramadan including prison chaplains & all our @prisonadvice friends, vol… https://t.co/DuiRpUq6rO

    13thApril, 2021 @prisonadvice
  • Did you know that you can use a Citizen Card as proof of your identity for prison visits? As visits slowly restart,… https://t.co/VnF8UZEslT

    12thApril, 2021 @prisonadvice

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Pact is a registered charity - number: 219278 Company registration number: 356443

Pact Futures CIC is a wholly owned subsidiary of Pact and a community interest company registered in England and Wales no. 9248698