Coping with a loved one's sentence can be a daily struggle and having someone who can provide a listening ear can be a huge help.

Pact Family Befrienders provide support when it's needed it the most. They can support families on the phone or face to face to help them better cope with the emotional and practical issues that are faced on a daily basis as a result of the imprisonment of a loved one.

They support people to minimise the negative impact that imprisonment can have on family life, particularly on children, and can also help families to maintain regular contact with the prisoner and plan for release.

Do you need someone to talk to?

We run Peer Support Groups which are typically held once a month. Family Befrienders can come along and meet other people in similar situations and share their thoughts, feelings and experiences in a non-judgmental, friendly environment.

Contact us

If you would like to be put in touch with a Family Befriender or would like to attend our Peer Support Group, please call the Prisoners' Families Helpline on 0808 808 2003 or email us on [email protected]. 

Quality Standards

This service has achieved Approved Provider Standard (APS) status by the Mentoring & Befriending Foundation - a national quality standard which is awarded to organisations that are comprehensively assessed for 10 requirements across four key areas supporting safe and effective practice in mentoring and befriending.